Shipping Update 12/15/2020: All shipping carriers such as USPS, UPS, and FedEx are experiencing volume increases and limited employee availability due to the impacts of COVID-19 nationwide. We greatly appreciate your patience as unforeseen delays may occur during the busy holiday season due to operational challenges from shipping carriers. Please note that your packages are not lost as all parties involved are making their best attempt to deliver your order as soon as possible. Smok Vape will continue to make strides shipping out orders to carriers in less than 24 business hours, as we have been for the last few months.

COVID-19 Announcement: The good news is that we are open for business and making some changes to how we can operate to focus on the safety of our employees and all our awesome customers! Now, we have increased our capacity and currently processing orders under 24 hours (not including weekends), with most orders shipping out in less than 12 hours. Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS / UPS / FedEx. All orders that are successfully placed will be shipped out.

NOTE: Due to COVID-19, we have noticed that USPS is experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order, so we recommend waiting patiently for up to 3 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates regarding regular mailing services.

We will update you if there is any news regarding the current situation. We greatly appreciate your patience and understanding.

Note: Option available whenever the final cart price is above $75 after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with First Class, which can take up to 24 business hours to be processed. NEW YORK CUSTOMERS – Orders above $60 will require an Adult Signature (21+) upon delivery with USPS. Please view below regarding Adult Signature Fee.
It can take up to 24 business hours to process before it is shipped out, most orders sent out for delivery on the same date of the order placed. We strive to ship orders out as quickly as possible. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery times. Note: During the busy holiday season and after holiday sales, processing can take up to 5 business days (usually 72 business hours). Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience. We process orders from 9:00AM CST – 4PM CST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.
We ship to the Most States in the United States and U.S. Territories (Puerto Rico, Guam, U.S Virgin Islands, APO, and FPO addresses). For armed forces, please select APO/FPO addresses for the correct shipping method. For international destinations, we are currently shipping to most of the countries. If your country/state is not listed during the checkout process, we are unable to accept payment from or ship to your country at this time. See more information below for international customers. Please note: Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be canceled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
USPS First Class Mail (“snail mail”) 5-10 business days* in transit (4-10 business days during COVID-19)
USPS Priority (standard shipping) 2-5 business days* in transit (3-6 business days during COVID-19)
USPS Operations Date: Monday – Saturday
International Flat Rate Shipping – FedEx Flat Rate Padded or USPS International Priority
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Arkansas, Maine, Utah, and Vermont currently.
For the State of New York, New Jersey, Massachusetts, and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. The same rule will apply to the City of Chicago. We are only able to ship out Tobacco E-Liquid to these states so be sure to remove any flavored E-Liquid to check out. Orders with flavored E-Liquids will be removed and canceled from the order, subject to the entire order being canceled and refunded while the rest of the package will be processed normally.
For the State of New York, orders above $60 before shipping costs and taxes will require an Adult Signature (21+) upon delivery with USPS. Furthermore, we are unable to ship any E-Liquid to residents of the state.
For the State of Maryland, we are unable to ship any Disposable Vape to customers located within the state due to local regulation that was put in place.
For the City of San Francisco, we are unable to ship any vaping products to customers located within the city due to local regulations regarding the sale of vaping products.
In accordance with local jurisdiction and laws, certain states require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. This delivery service requires an additional charge, and the rates will be reflected during the checkout process with a flat fee charged to residents of the following U.S. states: Massachusetts and New York. During COVID-19, customers are still subject to Adult Signature Fees as USPS has a new procedure in place to validate the order while adhering to new safety standards during the delivery process. If there are any changes regarding state regulations, we will update this page in the future.
All international customers must be aware of the customs and importation laws for their respective countries.
Furthermore, all duties, taxes, VAT, and any shipping service-related fees are not covered, and customers are responsible for these payments. For any reason that the package incurred any additional shipping costs, such as rejected by customs, wrong address delivery, or sent back to the sender from the customer, the additional cost is subject to deduction from the original payment.
We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for further rules and regulations regarding electronic cigarettes and vaping products.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. We are not responsible for any conversion fees associated with international orders.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.
For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not received any update, please contact your local customs agency).
In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by USPS, USPS, or FedEx. This ensures the package is safely delivered to the correct destination. If you have any questions regarding high-value orders, please email our Customer Service team.
Due to the high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or because of USPS are not the responsibility of ours and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account on the “my account” page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transited locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Smok Vape partnered with Route that offers you “peace of mind” package protection for all your orders at an affordable price ($0.98 USD for orders below $100, and 1.5% to 5% for orders greater than $100). With Route+ you do not have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim within 60 days of the order date, and Route will refund or reorder your item(s). Learn more about Route here.
All replacement shipments and warranty shipments are shipped using USPS First Class Mail.
Have more questions or concerns? Please contact us.